Refund policy

 

Warranty

Warranty Period - 2 years 
hroughout the warranty period, Mayu warrants its products against defects on account of the manufacturer's faulty material or workmanship.

This warranty is valid only for:

  • The original consumer.
  • When the product is purchased through authorized online channels or retailers.
  • With the original sales receipt for proof of purchase to make your warranty claim.

This warranty does not include damage to the product resulting from:

  • Failures caused by misuse, accidents, or repairs performed by unauthorized personnel.
  • Operating with the wrong type of current or voltage.
  • Failure to follow cleaning instructions. 
  • Failure to comply with any instructions or warnings listed in the product manual carries with it the product.
  • The product is made out of fragile materials such as glass and porcelain, the warranty does not cover breakage of these parts. 

The responsibility for all taxes and duties, including customs of the replacement parts rests with the buyer.

Mayu Water products are made with the highest quality materials and with extreme attention. However, if you are experiencing a problem with the product, or need any other information regarding warranty or service, please contact us via email to [email protected] and include:

  • Photo of your product
  • Original receipt from your mayuwater.com order
  • Details regarding the problem 

 We would be happy to be at your service and help in any way we can.

Please note that our customer support’s working days are Monday - Friday.


RETURN POLICY:

Should you be unhappy for any reason with your purchase, please inform us within 30 days of receipt for a full refund, less shipping costs. 

If your package has not been opened and you wish to receive a refund within 30 days - we will issue you a return label at no charge.

In case the product does not work properly - you are covered by the warranty to replace until you are satisfied. If you decide not to want a replacement product, you will receive a full refund - minus return shipping costs.


Note: We cannot provide return labels for orders shipped outside of the United States. International customers are responsible for the cost of return shipping.

 

Please note that the color you initially bought may no longer be in stock.

Please note that any warranty replacements will be provided with the current available inventory.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as health or beauty products). The Essential Minerals as well as the Electrolytes Minerals are considered health products and therefore cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.